SunPass Toll Scam

The SunPass toll scam is a growing threat targeting drivers in Florida and beyond. Scammers send fake text messages claiming to be from SunPass, Florida’s electronic toll collection system, urging recipients to pay small unpaid toll amounts. This article explains the SunPass toll scam text, its tactics, and how to stay safe, using trusted sources like the Florida Department of Transportation (FDOT) and the Federal Trade Commission (FTC).

What is the SunPass Toll Scam?

The SunPass toll scam is a smishing attack, combining SMS and phishing to trick people into sharing personal or financial information. Scammers send texts claiming you owe a small toll, like $4.15, and must pay via a link to avoid fees. These messages are not from SunPass, which never requests payments via text, according to FDOT.

The scam emerged in May 2024 and resurfaced in January 2025, often during busy travel seasons. It targets random phone numbers, not just SunPass users, making it widespread. The FBI’s Internet Crime Complaint Center (IC3) reported over 2,000 toll scam complaints by April 2024.

How the SunPass Toll Scam Text Works

The SunPass toll scam text follows a clear pattern to deceive victims. You receive a text from an unknown number, often with an international code like +63 (Philippines). It claims an unpaid toll and includes a link to a fake website mimicking SunPass.

Clicking the link prompts you to enter credit card or personal details, which scammers steal for identity theft or fraud. The small toll amount, like $6.99, is chosen to seem believable, encouraging quick payment. The FTC warns that these fake sites can lead to significant financial losses.

Red Flags to Identify the Florida SunPass Toll Scam

Recognizing the Florida SunPass toll scam is key to staying safe. Look for these warning signs:

• Unknown Numbers: Texts from non-official numbers, not SunPass’s verified 786727.
• Suspicious URLs: Legitimate SunPass links always include www.sunpass.com. Scam links use unrelated domains like sunpasstollsbill.com.
• Urgent Language: Messages push for immediate payment to avoid penalties.
• Generic Content: Texts lack specific toll or vehicle details.
• Text Billing: SunPass never bills via text, per FDOT.

Verify account details directly at www.sunpass.com or call 1-888-865-5352.

Official Response to the SunPass Toll Scam Text Message

The FDOT has issued multiple warnings about the SunPass toll scam text message, confirming no system breaches. SunPass communicates via email (customerservice@sunpass.com or noreply@sunpass.com) or the number 786727. In May 2024, the Florida Cyber Fraud Enforcement Unit shut down ten fake websites, including sunpass-tolls.com.

The FBI links this scam to a national wave of toll smishing attacks. Local police, like the Miami-Dade Police Department, urge reporting to IC3. Florida’s Attorney General Ashley Moody emphasized vigilance against these deceptive tactics.

Is There a SunPass Toll Scam?

Yes, the SunPass toll scam is real and ongoing, as confirmed by FDOT and FBI. It has affected thousands, with fake texts sent to both SunPass users and non-users. The scam’s persistence, especially during holidays, highlights the need for awareness.

Steps to Take if You Receive the Scam Text

If you get a SunPass toll scam text, act quickly to protect yourself:

• Don’t Click Links: Avoid clicking any links, as they lead to fake sites.
• Delete the Text: Remove the message to prevent accidental clicks.
• Verify Directly: Check your account at www.sunpass.com or call 1-888-865-5352.
• Report to IC3: File a complaint at www.ic3.gov, including the sender’s number and link.

If you clicked a link or shared details, contact your bank immediately, dispute charges, and monitor your credit report via AnnualCreditReport.com.

Broader Context of Smishing Scams

The Florida SunPass toll scam is part of a national trend targeting toll systems like EZDriveMA and E-ZPass. Scammers exploit trust in official agencies, using texts to bypass email spam filters. The FTC notes that smishing scams succeed by creating urgency and using small, believable amounts.

In 2024, U.S. consumers lost $12.5 billion to scams, with older adults losing a median of $1,000, per the FTC. These scams thrive on human psychology, making education critical.

Protecting Yourself from Future Scams

Stay safe from the SunPass toll scam and similar threats with these tips:

• Be Skeptical: Ignore unsolicited texts, especially those demanding quick action.
• Use Official Channels: Verify tolls only via www.sunpass.com or 1-888-865-5352.
• Update Software: Keep your phone updated for better security.
• Educate Others: Share scam awareness with family and friends.
• Monitor Accounts: Regularly check bank and credit accounts for unusual activity.

The FBI recommends reporting all suspicious texts to strengthen investigations.

Conclusion

The SunPass toll scam is a serious threat exploiting Florida drivers’ trust. By recognizing red flags like fake URLs and urgent language, you can avoid falling victim. Always verify communications through www.sunpass.com and report scams to IC3. Staying informed and cautious is your best defense against this and other smishing scams.
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References

• Florida Department of Transportation (FDOT)
• Federal Trade Commission (FTC)
• FBI Internet Crime Complaint Center (IC3)
• Miami-Dade Police Department
• AnnualCreditReport.com