Choosing a senior citizen center for the elders of the family is a big decision. Families look for the best retirement home for the elders and are very particular about knowing the actual living environment offered by them.
In such a scenario, Google reviews have become their dependable source for deciding on the best senior citizen centre that can take good care of their elders.
So, how do you plan to gather more Google reviews for your retirement home? You can buy Google 5 star reviews and follow the below given tips to gather online reviews.
How To Collect Google Reviews For A Senior Citizen Center?
Collecting Google reviews for a senior citizen center is important in establishing trust among prospective residents and their families. You just need to follow the below tips to prompt existing members to share their Google reviews and help others make informed decisions.
Make It Easy For People To Leave Reviews
Make leaving Google reviews easier for your senior citizens and their families. The easier they find to leave a review, the more likely they will do so. You can make this process easier by sending a link of your Google Business Profile, where they can leave their review without having to search for it.
You can also help residents or their family members if they need assistance in completing the review. Give a template to guide them in leaving a review. In addition, assure them that it will be quick and easy so they can feel more at ease.
Share Social Proof
Let people see others are leaving reviews because it encourages people to leave theirs. It’s referred to as social proof. Share some of your best reviews on your website, social media, or even in an email.
Also, include a link to your GMB page so they can leave their review easily. Remind them how important their reviews can be in helping others make the right choice when it comes to something as significant as senior care.
Focus On The Happy Customer
The most effective reviews are from satisfied customers. Ask your residents or their families to leave a review if they are happy with your services. You can do this in person, especially when they are praising your center.
When you send out surveys, follow up with a request for a Google review to those who give positive feedback on your surveys. This way, you target the people likely to give you a good review.
Simply Ask For Reviews
To get more reviews, all you need to do is “ASK.” Whether it is a resident’s family or a happy resident, ask for a review. Share a link with them that can directly navigate them to your Google Business Profile so that they can easily leave a review for you.
You can also share examples of some of your best reviews so that they can read them and can get prompted to leave a review.
Send An Email Or Add A Link To Your Website
Another way to make it easy for people to leave a review is by adding a link to your GMB page on your website or in thank-you emails.
You can generate a Google review link specific to your retirement home and add it to the emails or as a pop-up to your website. This will assist your aspiring reviewers to simply click on the link and leave a review easily.
Respond To Existing Reviews
If a person is willing to take their time and leave a review for you, its your duty too to respond to their review. Whether you get a positive or negative review, make sure that you respond to it always.
It is a way of showing that you care about the feedback and value your residents and their families’ opinion.
For negative reviews, you should always apologize for their experience and try to know more about the situation so you can fix it.
For a positive review, never forget to thank them for their kind words. A good response to reviews builds a good relationship with your clients and shows them that their comments are taken seriously.
Offer Great Service
Only the best service can provide the positive reviews. If the residents and their family members are satisfied with your care, then they would certainly want to leave a positive review for you.
So concentrate on making your old-age centre a place where residents feel well taken care of and are satisfied with the services given.
Use Review Generation Tools
Getting reviews can be quite a challenge, but sometimes generating reviews using review generation tools can help. These tools automate the review generation process by sending a solicitation email or communication to your resident or their family asking them to leave a review.
They also follow up to remind people so they are more likely to respond. This way, you don’t have to spend time asking for reviews and still get feedback from your clients.
Keep Your Google Business Profile Updated
Keep your Google Business Profile updated. Doing so ensures that all the information about your contact details, business hours, and photos are accurate and updated.
When a visitor visits your GMB page, he/she should be certain that he/she has visited the right place. Updated profiles with clear information will also help more people visit your centre.
Conclusion
Gathering Google reviews for your senior citizen center is not that hard. All you need is to be a little proactive approach to gather more rviews.
You can follow the above tips and witness a steep rise in your Google reviews and spread good-will about your senior-citizen center. You can also contact review services like Buyreviewz to buy Trustpilot reviews and Google reviews to achieve success.
